The minimum order quantity (MOQ) can vary based on the specific product formulation and packaging style. For most products, the MOQ is typically set at 3,000 units, based on a 200g pack size. However, the MOQ can be adjusted depending on the complexity of the formulation and the type of packaging selected. We are happy to discuss specific requirements and provide more detailed information for your order.

Yes, at Acticon, we strictly adhere to Good Manufacturing Practices (GMP), ensuring quality management, rigorous sanitization, and careful selection of raw materials. Our facility is a registered cosmetic facility under MoCRA (USFDA), and we maintain ISO 22716, ISO 9001, and ISO 13485 certifications. This commitment ensures that all products are manufactured to the highest safety, consistency, and quality standards, using only certified, safe, and ethically sourced ingredients.

At Acticon, we have a robust network of trusted suppliers carefully chosen through our comprehensive assessment system. This ensures we partner with vendors who consistently meet high standards of quality, reliability, and compliance. Many of our suppliers also cater to multinational companies, reflecting their ability to deliver premium raw materials (RM) and packaging materials (PM). We keep on adding new suppliers’ year-on-year bases. So, we can procure the required RM & PM by maintaining higher quality standards for manufacturing the products from these suppliers.
If you have already evaluated and selected a specific supplier for RM or PM, we can collaborate with them. We are happy to procure materials from your preferred suppliers, ensuring all sourcing aligns with the terms you have established with them. This flexibility allows us to adapt to your unique preferences while maintaining our commitment to product quality and consistency.
In this way, we balance flexibility with rigorous quality assurance, ensuring your products are manufactured to the highest standards while accommodating your specific sourcing needs.

Yes, you have the freedom to select your preferred packaging material (PM) suppliers for your products. However, the quality and reliability of the supplier are crucial for smooth production.
If you choose a supplier, please share their details with us. Our purchase team will evaluate their reliability and assess whether the packaging is compatible with the product and our manufacturing technology. If we identify any concerns, we will inform you and proceed based on your guidance. Payments to the supplier will follow agreed terms, provided your payments to us are cleared.

Yes, you can select a supplier for a specific raw material (RM) essential for your product. However, the ingredient's quality and the supplier's reliability are critical for smooth production.
Please share the supplier's details and the ingredient specifications with us. Our purchase team will evaluate the supplier (if they are new) and may request samples for quality assessment by our QA team. If any concerns arise, we’ll inform you and proceed based on your input. Payments to the supplier will follow agreed terms, provided your payments to us are up to date.

Yes, we welcome your technical team or a third-party inspection agency to be present during the manufacturing process. However, to ensure the confidentiality of all brands we work with, any visits must comply with our strict confidentiality protocols. This ensures that the proprietary information of other brands remains protected while allowing you to observe and verify the manufacturing steps of your own products. Our goal is to maintain transparency while safeguarding all sensitive details.

Yes, we do offer loan licensing services, allowing you to leverage our expertise and manufacturing capabilities without setting up your own production facility.

At Acticon, our goal is to prevent quality issues before products ever leave our facility — ensuring that you receive products of the highest standard. We achieve this through rigorous quality control and assurance processes aligned with ISO 22716, ISO 9001, and ISO 13485 certifications. To further support transparency, we also accommodate third-party inspections upon request.

Preventing Quality Issues:
Every production batch is thoroughly tested prior to dispatch. This includes checks for formulation stability, packaging integrity, and compliance with your approved specifications — helping us ensure that no manufacturing defect reaches your customers.

Managing Consumer Complaints:
We take full accountability for any issues related to the manufacturing process (such as product texture inconsistencies or ingredient variances). However, some complaints may arise from factors beyond our control — for example, improper storage, transport damage, or unmatched marketing claims. In such cases, we collaborate closely with our clients, offering guidance on resolution strategies to uphold customer satisfaction and safeguard your brand’s reputation.